Shipping policy

Domestic Shipping (Australia)

We ship Australia-wide using trusted carriers. Orders are processed within 1–3 business days. Once dispatched, delivery times are typically:

  • Metro areas: Up to14 business days.
  • Regional areas: Up to 14 business days, with remote areas potentially taking longer.

Shipping costs

  • Orders of $100 or more: free standard shipping

  • Orders under $100: $9.95 standard shipping

    Regional and remote locations may incur an additional shipping surcharge. If required, we’ll contact you before dispatch.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email with tracking details. You can use this to monitor your delivery.

Undeliverable Packages

If a package is returned to us due to an incorrect address or failed delivery attempts, we'll contact you to arrange reshipment. Additional shipping charges may apply.

Damaged or Lost Orders

If your order arrives damaged or goes missing in transit, please contact us at hello@aussiecaveco.com.au or 0410237718 within 7 days of the expected delivery date and we'll make it right.

Questions?

Reach out to us at hello@aussiecaveco.com.au or 0410237718 — we're happy to help.