Refund policy

We have a 14 -day return policy, which means you have 14 days after receiving your item to request a return / Exchange. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Hello@aussiecaveco.com.au. Or 0410237718 Please note that returns will need to be sent to address that AussieCaveCo requests. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Hello@aussiecaveco.com.au. Or phone 0410237718

Faulty / Damaged Items 
If your order arrives damaged, faulty, or not as described, we will replace the item or refund you. Please contact us within 48 hours of delivery and include:

  • Order number

  • Photos of the product

  • Photos of packaging

  • Description of the issue

We will organise a replacement, refund, or repair depending on the circumstances.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

We understand that sometimes you may change your mind.
For change-of-mind situations, we offer exchange only within 14 days of receiving your order.

To qualify for an exchange:

  • The item must be unused

  • It must be in original packaging

  • It must be in re-sellable condition

  • Proof of purchase must be provided

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at Hello@aussiecaveco.com.au. Or 0410237718. We are here to help.